Privacy policy

FiiThouse Wellness ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fiithouse.ca, use our services, or interact with us in any way. By using our website or services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Effective Date: September 30, 2026

1. Information We Collect
We collect the following types of information:

  • Personal Information: Name, email address, phone number, date of birth, billing information, and any other details you provide when signing up for classes or purchasing memberships.

  • Health Information: Information related to your fitness goals, activity levels, and health conditions if voluntarily provided for personalized training purposes.

  • Technical Information: IP address, browser type, device information, and cookies to improve website functionality and user experience.

  • Usage Data: Information about how you interact with our website and services.

2. How We Use Your Information
We use your information for the following purposes:

  • To provide, manage, and improve our fitness services.

  • To process payments and manage memberships.

  • To communicate with you regarding classes, promotions, and updates.

  • To personalize your fitness experience.

  • To ensure compliance with legal and regulatory requirements.

3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:

  • With third-party service providers that assist with class booking, membership management, payments, marketing, and IT support, including MarianaTek, which powers our booking and membership management platform.

  • If required by law or government authorities.

  • In case of business transfers, such as a merger or acquisition.

  • Personal information processed through MarianaTek or other service providers may be stored or processed outside of Canada and may be subject to the laws of the jurisdictions in which that information is stored.

4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission over the internet is 100% secure.

5. Data Retention and Deletion

a. Data Retention

We retain personal information collected through our website, mobile application, and the MarianaTek platform only for as long as necessary to fulfill the purposes described in this Privacy Policy, including managing memberships, processing payments, administering class bookings, communicating with members, maintaining business records, and complying with legal and regulatory obligations.

Information associated with active member accounts is generally retained while the account remains active. Following account closure or membership termination, we may retain certain information for a reasonable period to satisfy accounting, taxation, legal, safety, dispute resolution, fraud prevention, and record-keeping requirements.

Booking history, attendance records, waivers, and transaction records may be retained where necessary for operational, legal, or insurance purposes. Payment card information is processed and stored by our authorized payment processors and is subject to their respective privacy and retention practices.

b. MarianaTek Platform

Our booking, membership management, communications, and payment services are provided through MarianaTek. Personal information stored within MarianaTek is retained in accordance with our business requirements and MarianaTek's platform capabilities. Information may remain in backup systems or archived records for a period of time after it is deleted from active systems.

c. Requests for Deletion

You may request access to, correction of, or deletion of your personal information by contacting us at info@fiithouse.ca. We will respond to requests in accordance with applicable privacy legislation. Please note that we may be required to retain certain information where necessary to comply with legal, accounting, tax, insurance, safety, or contractual obligations.

d. Secure Disposal

When personal information is no longer required for the purposes for which it was collected, we will securely delete, anonymize, or destroy the information using appropriate safeguards designed to protect against unauthorized access, use, or disclosure.

6. Your Rights and Choices
Under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you may have the right to:

  • Access and update your personal information.

  • Withdraw consent for marketing communications.

  • Request deletion of your personal data, subject to legal obligations.

To exercise these rights, contact us at info@fiithouse.ca

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

FiiThouse Wellness
1132 Attlee Ave

info@fiithouse.ca
705-885-6682

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.